Talkio ("Talkio", "we", "us", "our") is a live AI co-pilot for sales calls, operated by Keshav Dhiman, accessible via the Talkio Chrome Extension and web application at trytalkio.com.
Privacy inquiries: privacy@trytalkio.com
This policy explains what data Talkio collects, how it is processed, who it is shared with, and your rights — when you use the Talkio Chrome Extension, web dashboard, or backend API.
You sign in with your Google Account. We collect only your name, email address, and Google account identifier — the minimum needed to create and maintain your Talkio account.
If you connect your Google Calendar, Talkio requests read-only access to calendar events — event title, start/end time, attendees, and meeting link (such as Google Meet). This is used solely to show your upcoming meetings and link Talkio's call insights to the right event. Talkio does not access your full calendar list, sharing settings, or other calendars, and never creates, edits, deletes, or RSVPs to events.
When you start a session, Talkio captures audio from your active call tab and, where permitted, your microphone. Audio is streamed in real time over an encrypted connection to our backend, then forwarded to Deepgram for speech-to-text transcription. Raw audio is never written to disk or stored by Talkio. When the session ends, the stream closes.
As the transcript comes in, Talkio uses AI to generate live coaching suggestions delivered within seconds via the on-call overlay, and to extract structured fields such as budget, timeline, decision-maker, pain points, and competitor mentions. Unlike raw audio, transcripts, coaching output, summaries, notes, and extracted call fields are saved to your account so you can review them after the call. They are retained while your account remains active.
If you connect a CRM (e.g. Salesforce, HubSpot), you can push captured call information — including structured fields and, where relevant, attendee details sourced from the calendar event — to that CRM with one click. Sync only happens when you trigger it; Talkio does not push data to your CRM automatically.
Standard server logs may include IP addresses, session IDs, connection timestamps, and error messages, used for debugging and security. Retained for up to 30 days then automatically deleted.
If you are in the EEA or United Kingdom, we process your data under:
Talkio uses the following processors to operate the Services. By using Talkio, you acknowledge your data is transmitted to these services as described.
| Provider | Purpose | Data sent | Privacy policy |
|---|---|---|---|
| Deepgram | Real-time speech-to-text transcription | Live audio stream | deepgram.com/privacy |
| OpenAI | Live coaching, summaries, and structured field extraction | Text transcripts only (no audio) | openai.com/privacy |
| Sign-in and calendar event access | Name, email, calendar event data (read-only) | policies.google.com/privacy | |
| Your CRM (Salesforce/HubSpot) | Sync of call information you choose to send | Structured call fields, calendar-derived attendee info, at your instruction | Governed by your own agreement with that provider |
We do not sell, rent, or trade your data with any third party for advertising or marketing purposes.
Talkio's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
All data between the Talkio extension, your browser, and our backend is encrypted in transit. We do not store raw audio at rest, and access to stored transcripts, summaries, and call data is restricted to what's needed to operate the Services.
Depending on your location, you may have the following rights:
To exercise any right, email privacy@trytalkio.com. We will respond within 30 days.
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. Talkio does not sell personal information. Contact privacy@trytalkio.com to exercise your rights.
Talkio is a business tool intended for users 18 and older. We do not knowingly collect personal data from anyone under 18. Contact us at privacy@trytalkio.com if you believe a minor has provided us data.
Talkio is operated from India. Your data may be processed in other jurisdictions where our processors operate, including the United States. By using Talkio, you consent to these transfers.
The Talkio Chrome Extension requests these permissions:
The extension communicates only with trytalkio.com and api.trytalkio.com. It does not inject code into third-party websites.
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of Talkio after changes constitutes acceptance.
